Privacy Policy
Capella Global Private Limited, the official channel partner of the LOXTEL brand ("Company," "we," "our," or "us"), is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, partners, employees, and users of our products and services. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information obtained through our smart lock products, hospitality technology solutions, websites, mobile applications, cloud-based platforms, and related services (collectively referred to as the "Services").
We recognize the importance of privacy in today's digital environment and are committed to handling personal information responsibly and transparently. By accessing, downloading, registering for, purchasing, or using any of our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Services.
To provide our products and services effectively, we may collect various categories of information. This includes personal information such as your name, email address, phone number, company name, billing information, installation address, and account registration details. We may also collect device-related information including mobile device identifiers, operating system details, application version information, smart lock device identifiers, network information, and diagnostic data necessary for the operation, maintenance, and security of our systems.
As part of our smart access ecosystem, we may collect access-related information generated through the use of our products. This may include timestamps of lock activity, user authentication records, RFID card usage, PIN verification records, fingerprint authentication events, facial recognition events where supported, mobile application interactions, access permissions, and audit logs. Where location-based services are enabled by the user, we may also collect geolocation information to facilitate authorized remote access, device management, security alerts, and location-dependent features.
The information we collect is used for a variety of legitimate business purposes. These purposes include providing, maintaining, monitoring, improving, and securing our Services; creating and managing user accounts; enabling authentication and access management; facilitating remote lock control and notifications; providing customer support; troubleshooting technical issues; processing transactions; fulfilling warranty obligations; conducting security audits; preventing fraud; complying with legal obligations; and enhancing user experience through product improvements and service optimization.
We may also use personal information to communicate with customers regarding service updates, security alerts, maintenance notifications, warranty information, software updates, training materials, promotional offers, marketing communications, and new product announcements. Users may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in such communications or by contacting our support team directly.
Capella Global Private Limited does not sell, trade, lease, or rent personal information to third parties for their independent marketing purposes. However, we may share information with trusted service providers, technology partners, payment processors, logistics providers, installation partners, cloud infrastructure providers, customer support vendors, and other authorized third parties that assist us in operating our business and delivering Services. Such parties are contractually required to maintain the confidentiality and security of personal information and may only use the information for authorized business purposes.
We may disclose personal information when required by applicable law, court orders, government authorities, regulatory agencies, law enforcement organizations, or legal proceedings. Information may also be disclosed when necessary to investigate fraud, prevent unauthorized access, protect the safety of users, enforce contractual rights, defend legal claims, or protect the rights, property, and interests of Capella Global Private Limited, its customers, partners, employees, and stakeholders. In the event of a merger, acquisition, restructuring, investment transaction, or sale of assets, relevant information may be transferred as part of the business transaction, subject to applicable legal protections.
Protecting customer information is a priority for our organization. We implement industry-standard technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include encryption technologies, secure cloud infrastructure, firewalls, access controls, authentication systems, regular security monitoring, vulnerability assessments, and periodic audits. While we continuously strive to maintain strong security standards, no method of transmission or storage can be guaranteed to be completely secure, and therefore absolute security cannot be assured.
Users have important rights regarding their personal information. Subject to applicable laws, users may request access to personal information held by us, request corrections of inaccurate information, request deletion of eligible information, object to certain forms of processing, restrict processing under specific circumstances, withdraw previously granted consent, and opt out of marketing communications. Requests relating to privacy rights will be reviewed and processed in accordance with applicable legal requirements and operational considerations. To exercise any of these rights, users may contact our privacy team using the contact information provided below.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide Services, maintain security, enforce contractual obligations, resolve disputes, comply with legal requirements, and protect legitimate business interests. Access logs, authentication records, transaction histories, and security-related information may be retained for extended periods where required for auditing, compliance, investigation, or operational purposes. Once information is no longer required, it is securely deleted, anonymized, or archived in accordance with our data retention policies and applicable laws.
Our Services are intended for adults and authorized users of our products and platforms. We do not knowingly collect personal information from children under the age of thirteen (13) years. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete such information promptly. Parents or guardians who believe a child has provided information to us should contact our support team immediately.
Capella Global Private Limited may revise, modify, or update this Privacy Policy periodically to reflect changes in business operations, legal requirements, technological developments, industry standards, or product offerings. Updated versions will be published on our website, mobile applications, and relevant digital platforms. Users are encouraged to review this Privacy Policy regularly to remain informed about how their information is collected and used. Continued use of our Services after the publication of updated policies constitutes acceptance of the revised terms.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:
Capella Global Private Limited
Official Channel Partner of LOXTEL Smart Access Solutions
No. 9/22, Pranavam Building
Mamba (PO), Kannur, Kerala, India – 670611
Email: support@loxtel.com
Website: www.loxtel.com
We are committed to addressing privacy-related concerns promptly, transparently, and in accordance with applicable laws and industry best practices.