Terms and Conditions
Welcome to LOXTEL, a technology and service platform operated by Capella Global Private Limited, a company incorporated under the Companies Act, 2013 with Corporate Identification Number (CIN) U79900KL2024PTC085828. By accessing, browsing, registering on, purchasing from, or otherwise using any of our websites, mobile applications, smart lock solutions, hospitality technology platforms, booking services, consulting services, or related products and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Capella Global Private Limited. If you do not agree with any part of these terms, you should immediately discontinue the use of our platform and services.
LOXTEL provides a wide range of products and services designed to support hospitality businesses, property owners, commercial establishments, and individual consumers. These services include smart lock and access control solutions, hospitality technology systems, hotel and resort booking services, property management assistance, rental facilitation, educational consulting, job placement support, matrimonial services, import-export assistance, business consulting, and online and offline electronics sales. Certain services may be subject to additional service-specific terms, policies, agreements, or operational guidelines, which shall be considered an integral part of these Terms and Conditions.
Users of the platform are responsible for ensuring that all information provided during registration, purchases, bookings, inquiries, or service requests is accurate, complete, and up to date. Users must maintain the confidentiality of their account credentials and are solely responsible for activities conducted through their accounts. Any attempt to provide false information, impersonate another individual, engage in fraudulent activities, or misuse the platform may result in immediate suspension or termination of services without prior notice.
All products, services, subscriptions, and service requests offered through LOXTEL are subject to applicable pricing, taxes, shipping charges, installation fees, and other costs communicated at the time of purchase. Prices may be revised periodically based on market conditions, supplier pricing, government regulations, operational costs, or business requirements. The Company reserves the right to modify pricing structures without prior notice. Orders and service requests will generally be processed only after successful payment verification unless specific credit arrangements have been approved in writing by the Company.
Refunds and cancellations shall be governed by the refund policies applicable to the specific service or product category. Customers requesting refunds must comply with the applicable refund procedures and provide all required documentation. Approved refunds are generally processed within forty-five days of successful verification and approval and are typically returned through the original payment method used during the transaction. Certain services, customized products, installation services, consultation fees, or third-party commitments may be non-refundable unless otherwise specified.
LOXTEL smart locks, access control systems, gateways, hospitality devices, software applications, and associated technology products are covered by a ten-year replacement warranty against manufacturing defects and technical failures arising under normal operating conditions. Warranty claims are subject to inspection, technical verification, and compliance with the Company's warranty procedures. The warranty does not cover damages resulting from unauthorized modifications, improper installation by unauthorized personnel, negligence, abuse, theft, vandalism, fire, flooding, electrical surges, environmental conditions, accidents, or any circumstances beyond normal operating conditions. The Company's obligation under the warranty is limited to repair or replacement of eligible defective products at its sole discretion.
Where installation services are included, Capella Global Private Limited will provide professional installation and basic operational training through its authorized technical personnel or service partners. Installation services are limited to the agreed scope of work and do not include civil construction, carpentry, structural modifications, electrical rewiring, painting, fabrication, internet infrastructure, unloading, storage, or any additional site-preparation activities. Customers are responsible for ensuring that the installation location is accessible, safe, and ready before the scheduled installation date.
The Company aims to complete deliveries within ten working days from the date of order confirmation, subject to product availability, transportation schedules, and operational conditions. Delivery timelines are estimates and may vary depending on destination, courier operations, weather conditions, government regulations, transportation disruptions, customs procedures, labor strikes, or other force majeure events. The Company shall not be liable for delays arising from circumstances beyond its reasonable control.
Customers purchasing products or services under approved credit terms are required to settle all invoices on or before the agreed payment due date. Delayed payments may result in penalties, suspension of support services, withholding of warranty benefits, restriction of software access, suspension of updates, or initiation of recovery proceedings permitted by law. The Company reserves the right to withhold security credentials, mechanical override keys, or related access items until all outstanding amounts have been fully paid.
Users are strictly prohibited from engaging in unlawful, fraudulent, misleading, defamatory, abusive, discriminatory, or unethical activities through the platform. Prohibited conduct includes creating fake accounts, submitting false information, posting fraudulent job opportunities, promoting illegal activities, engaging in dowry-related transactions, violating intellectual property rights, attempting unauthorized access to systems, distributing malware, or using the platform in a manner that could harm other users or the Company's reputation. Violations may result in account suspension, permanent termination, legal action, and reporting to competent authorities.
All trademarks, logos, brand names, software, designs, graphics, content, documentation, photographs, videos, product names, trade names, and other intellectual property appearing on the LOXTEL platform are owned by or licensed to Capella Global Private Limited. Users are prohibited from copying, reproducing, modifying, distributing, publishing, reverse engineering, or commercially exploiting any intellectual property without prior written permission from the Company.
Capella Global Private Limited values user privacy and handles personal information in accordance with its Privacy Policy. Information collected through our platforms may be used for service delivery, customer support, operational management, security monitoring, compliance obligations, warranty administration, payment processing, and service improvement purposes. The Company does not sell personal information and only shares information where necessary for service delivery, legal compliance, or operational requirements.
To the maximum extent permitted by applicable law, Capella Global Private Limited and LOXTEL shall not be liable for indirect, incidental, consequential, special, punitive, or business-related damages arising from the use or inability to use the platform, products, or services. The Company acts as a facilitator for certain services and shall not be responsible for the actions, omissions, performance, or representations of independent third-party service providers.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute, controversy, claim, or legal proceeding arising out of or relating to the use of the platform, purchase of products, provision of services, warranty claims, or payment obligations shall be subject to the exclusive jurisdiction of the competent courts located in Kannur, Kerala, India.
Capella Global Private Limited is incorporated under the Companies Act, 2013 with CIN U79900KL2024PTC085828 and maintains its registered office at No. 9/22, Pranavam Building, Palayam, Mamba (PO), Kannur, Kerala – 670611, India. The Company reserves the right to amend, modify, update, or replace these Terms and Conditions at any time. Updated versions shall become effective immediately upon publication on the Company's website, applications, or official communication channels. Continued use of the platform after such updates constitutes acceptance of the revised Terms and Conditions.